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This version was published on 28 September 2026 and replaced on 7 October 2026. Read the current version

Privacy on Guardian Civic public pages

How we handle information collected through the public map, asset and site pages, report forms and public submissions.

Published 28 September 2026 · replaced 7 October 2026

In short

Published asset details are public. Reports, review notes, audit history and contact details are not published by default.

Scope

This page explains how Guardian Civic handles personal and operational information collected through public pages: the public map, public asset and site pages, report forms and public asset submissions.It applies to information you submit directly, and to limited technical information collected when those pages are used.

Information we collect

We may process information you choose to provide, including names, contact details, location notes, access details, report narratives, asset information and uploaded evidence needed to review or follow up on a submission.We may also collect technical information such as device, browser, IP address, page requests and diagnostic data needed to operate, secure and improve the public service.

How we use information

Information is used to publish and maintain public asset details, review reports and submissions, contact you where follow-up is needed, prevent misuse, keep audit trails, and meet legal, safety and operational obligations.Public reports and submissions feed review workflows before they change published details, which means authorised teams may review what you submitted before any public update is made.

Retention and auditability

We retain information for as long as needed to operate the service, maintain published asset details, investigate misuse, meet contractual or legal obligations, and preserve auditability for review and verification decisions.Retention periods vary with the type of submission, the responsible organisation, and whether the information is still needed for safety, operational or legal reasons.

Security and your choices

Guardian Civic uses technical and organisational safeguards designed to protect the service and the information it processes. No online service can guarantee absolute security, so please avoid submitting unnecessary sensitive information through public pages.You can contact us about privacy questions or requests through the contact page. Anonymous reporters can delete a submitted report using the delete-report page, if the private claim token from submission was saved.

Organisation policies and the emergency boundary

Organisation-specific privacy notices, customer agreements or local legal requirements may apply alongside this page where an asset, site or reporting flow is managed by a specific organisation.Guardian Civic contact channels are not emergency response channels. If there is immediate risk to life or urgent medical need, contact local emergency services immediately.

Scope

It applies to information you submit directly, and to limited technical information collected when those pages are used.

Information we collect

We may also collect technical information such as device, browser, IP address, page requests and diagnostic data needed to operate, secure and improve the public service.

How we use information

Public reports and submissions feed review workflows before they change published details, which means authorised teams may review what you submitted before any public update is made.

Retention and auditability

Retention periods vary with the type of submission, the responsible organisation, and whether the information is still needed for safety, operational or legal reasons.

Security and your choices

You can contact us about privacy questions or requests through the contact page. Anonymous reporters can delete a submitted report using the delete-report page, if the private claim token from submission was saved.

Organisation policies and the emergency boundary

Organisation-specific privacy notices, customer agreements or local legal requirements may apply alongside this page where an asset, site or reporting flow is managed by a specific organisation.

Guardian Civic contact channels are not emergency response channels. If there is immediate risk to life or urgent medical need, contact local emergency services immediately.

You’re reading an earlier version

Privacy on Guardian Civic public pages

In short

Scope

Information we collect

How we use information

When information is shared

Retention and auditability

Security and your choices

Organisation policies and the emergency boundary

You’re reading an earlier version

Privacy on Guardian Civic public pages

In short

Scope

Information we collect

How we use information

When information is shared

Retention and auditability

Security and your choices

Organisation policies and the emergency boundary